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Support

 

Manuals, Instructions and Specifications may be found on our Tech Specs page.

 

Most answers & solutions can be found on our FAQ page, Message Board or below.

 

If your specific concern is not addressed on any of these pages, feel free to contact us via email or phone at 800-240-6845.

 


  Ordering:

  Shipping:

  Return Policy:

  Warranty / Support / Contact Information:

  Manuals and Instructions:

  Other Useful Resources:


Ordering


Orders may be placed 24 hours per day via our website. You may also place your order by telephone 9:00 AM - 5:00 PM EST Mon - Fri by calling 800-240-6845 toll free.

PayPal and Major Credit Cards (VISA / MasterCard / AMEX / Discover). Sorry, no checks or COD orders.

If you provide a valid email address during the checkout process, an order confirmation will be sent to you immediately upon the submission of your order.

Only to Canada at this time.

Only residents of the state of Georgia will be required to pay sales tax.


Shipping


UPS Ground. You may choose alternate or expedited shipping methods during the checkout process.

Most orders received prior to 3:00 PM EST will ship the same day however, there are occasional exceptions. If your order is delayed more than 24 hours, we will contact you with an explanation and estimated ship date. Please see the chart below for normal delivery transit times:

If you provide a valid email address during the checkout process, tracking information will be sent to you as soon as your order ships.


Return Policy


We are committed to happy customers. If you are not satisfied with your Outdoor Audio product purchased directly from us, just ship it back within 30 days and we will happily refund your money.


Products can not be damaged, modified in any way or missing parts, and the customer is responsible for shipping costs to return the items. If your DeckTunes unit is missing anything, or you lose something, or something is wrong when you receive it, just give us a call and we will promptly address the issue at no cost to you.

Any duties, freight, taxes, customs fees and installation costs are not included in the money back guarantee. Items purchased through a domestic dealer or international distributor can not be returned directly to Outdoor Audio.

Your refund will be processed within a few days of our receiving the return. Please include a note indicating why you are returning the item.


Warranty / Support / Contact Information:


In addition to our Satisfaction Guarantee, DeckTunes carries a 1-Year Warranty against defects in parts or workmanship.

For items purchased from a dealer or distributor, please contact them and we will work through them to resolve support issues.

We're audiophiles that love what we do - Working really hard to deliver high quality and affordable products to others like us. We strive to make every customer happy and all our rules are only guidelines. Feel free to contact us at any time at 800-240-6845!

Solutions to the most common issues can be found on our FAQ Page or Message Board. If your particular issue in not addressed on either of these pages, please email us or give us a call at 800-240-6845.

For contact information CLICK HERE


Manuals and Instructions:


  • Specifications and Manuals for all our products can be viewed by clicking here.


Outdoor Audio, Inc. Privacy Policy

 

Outdoor Audio has created this privacy statement in order to demonstrate our strong commitment to your privacy. The following discloses our information gathering and dissemination practices regarding this web site.

  1. Use of Cookies
    Our shopping cart and login system relies on "perishable" cookies to track shopping cart and user information. These cookies are not permanent and will eventually expire. Although they are not permanent, your browser's security settings must be set to allow cookies for you to place orders at our site.
     

  2. Statistical Data
    Our servers, like most others, track IP addresses and referring pages to help with site maintenance and improvements.  This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been.  This information is not used for any other purpose.
     

  3. Personal Information Collected - EMail Addresses
    This information is used to notify you of product updates, safety issues, web site changes or special promotions. As with all information collected, at OutdoorAudio.com, it is for our use only. You may unsubscribe from our mailing list at any time by sending a BLANK e-mail to this email address. Messages with any form of attachments will be considered a potential virus threat and automatically deleted upon receipt.
     

  4. Personal Information Collected - Order Forms
    We store information from your order to allow us to aid you with customer service issues, notify you of any product related issues and to track sales statistics. Again, this information is regarded as confidential, is for our internal use only and will never be disclosed with any other parties.
     

  5. Outside Links
    This site may occasionally provide links to other sites for your convenience or additional information. Outdoor Audio is not responsible for any content or practices of these sites.
     

  6. Additional Contact Information
    If you wish to contact us regarding any issue not addressed on this support page or on our FAQ page, you may do so by any method listed on our Contact page.

 

Site Security

 

The electronic commerce portion of our site uses a 128 bit secure socket layer (SSL) certificate to encrypt all information you send to us when placing you order on-line.

 

This ensures that your personal information will be protected from theft by others. You may hover your mouse over the logo on the bottom of the page to verify the validity of our Certificate and our commitment to the security of your personal information.

 

Mailing List

 

We take SPAM (Junk Email) very seriously and do condone or conduct unsolicited bulk mailings to uninterested parties. If you have received an email from us, it is because you've purchased a product from us or otherwise expressed interest in them.

 

The communications we send are valid offers related to real products. If you've received an email from us in error, we apologize. To be removed from our mailing list, simply send a BLANK e-mail to this address. Messages with any form of attachments will be considered a potential virus threat and automatically deleted upon receipt.

 

Shop the Outdoor Audio Online Store or call 800-240-6845 M-F 9-5 EST

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Site Last Updated: Wednesday March 28, 2012 - Copyright 2005 Outdoor Audio, Inc. All Rights Reserved | Privacy Policy

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